The availability of the customer and tech support that a website hosting company offers can tell you a lot about the services that they provide as well. If you are allowed to use only email messages or tickets, you have almost certainly found a reseller and not the hosting provider. If this is the case, you'll probably have to wait for several days in order to get an issue resolved since your reseller may not be checking their communication regularly or they may need to get hold of the actual website hosting company for further help. When the provider can provide different means of communication with short response time available anytime, they are most likely the top provider, not a reseller. Which means that you will receive well-timed assistance and high quality support because they will have direct access to the servers where your account is. Whatever the trouble - sales or technical, it is always much better to communicate with your web hosting company directly using your favourite method of communication.
24/7 Customer Support in Website Hosting
We offer 24/7 billing, customer and tech support for our website hosting packages. Even if you aren't our customer yet and you have questions, we can help you promptly and give you the needed info, so as to give you a choice to make the very best decision when you purchase a new web hosting account. We're available any time, including weekends and holidays, and we offer numerous means of communication to get in touch with us - phone, live chat, e-mail messages and support tickets. To make things easier for you, we now have multiple phone numbers worldwide, therefore you will be able to call the one which is closer to you. The max response time for your e-mail messages and your tickets is one hour. The typical response time is no more than 15-20 minutes, which means that you can forget about waiting for several days to receive support for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We know how important it is to receive quick assistance, especially if your site is not functioning effectively for whatever reason. All of our Linux semi-dedicated hosting packages come with 24/7 customer and technical support, thus if anything comes up, you're able to use several methods to let us know - telephone line with several local numbers worldwide, live chat, email messages and support tickets. The first two choices are for pre-sales, billing and basic matters, so that if you do not have an account yet, for example, you're able to receive extra information about our solutions, or we will assist you with less complicated tech matters. The other two options are for solely technical matters or everything that's more time-consuming considering that it is more convenient to follow the conversation between you and our support team. The warranted max response time for them is just 1 hour, the typical one - 15-20 min, so you won't need to wait for a whole day in order to get support like you may need to do with other service providers.
24/7 Customer Support in VPS Hosting
Each virtual private server plan that we offer features 24/7 customer and technical support, which means that if you experience any trouble with the pre-installed software on the machine or you have any pre-sales or basic questions, you will be able to contact us anytime, even holidays and weekends. For your benefit, we offer different means of communication - telephone support with a couple of local numbers around the globe, live chat, email messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical problems because it is much easier to keep track of what is going on. The maximum guaranteed reply time for all the email messages and tickets is 1 hour, however it rarely takes that long to receive help. In case you acquire the Managed Services upgrade that we offer, our admins will also help you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour maximum response time warranty, you will get quick support when you buy a dedicated server from our company. Our customer and tech support crews are online 24/7/365, which means that when you open a ticket via your billing account or you send an email message about any problem with the server or the pre-installed software on it whatever the time of the day, you'll get an answer within 1 hour, even during holidays. Our ticketing system is the better option when the matter in question needs a longer period of time to be resolved or when it needs to be sent to our admins, as it's easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you can call us or talk to a live representative via our chat service. If you include the Managed Services upgrade to the server plan, our administrators can also help you with third-party software installation as well as troubleshooting and similarly to the standard support, this service is available 24/7 too.