If you’ve bought a web hosting plan and you’ve got some queries about a particular function/feature, or in case you’ve chanced upon a certain difficulty and you need support, you should be able to contact the respective help desk support team. All web hosting companies use a ticketing system irrespective of whether they offer other means of contacting them apart from it or not, due to the fact that the easiest way to solve an issue most often is to use a ticket. This type of correspondence renders the replies exchanged by both parties easy to track and enables the tech support engineers to escalate the case if, for instance, an administrator needs to step in. In the general case, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you have to have no less than 2 separate accounts to touch base with the support team and to actually manage the hosting space. Incessantly switching from one account to the other might sometimes be a burden, not to mention the fact that it takes quite a while for most hosting providers to process ticket requests.
Integrated Ticketing System in Website Hosting
The ticketing system that we use for our website hosting packages isn’t separate from the hosting account. It is part of our all-in-one Hepsia Control Panel and you’ll be able to access it whenever you need with only several clicks, without the need to leave your web hosting account. The ticketing system comes with a quick-search box, which will help you track down virtually any trouble ticket that you have posted in the past, if you need it. Additionally, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can find out how to handle a given issue even before you send a ticket. The ticket response time is maximum 60 minutes, which implies that you can get timely assistance at any moment and if our tech support team recommends that you should do something within your account, you can do it on the spur of the moment without the need to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
If you have opened a semi-dedicated server account with us and you wish to contact our customer care staff members, you’ll be able to post a trouble ticket directly from your Hepsia Control Panel instead of using a totally different technical support platform as you’ll have to do with the vast majority of hosting providers on the market. Our integrated trouble ticket system will allow you to open a new ticket without any efforts and to look through older tickets using a clever search box. Plus, you will be able to read the relevant knowledgebase articles that our system will offer you on the basis of the category that you choose for your new ticket. You can perform all of these procedures without logging out of your Control Panel at any time, so in case you face any issue or have an inquiry, you can get in touch with our technicians and resolve the particular problem in no more than 60 minutes through one single platform.