Should you ever experience a problem with your site and be incapable of rectifying it on your own, ask the respective hosting company’s client support team to assist you to get the site back online. A speedy solution would be the best-case scenario, but many companies answer within 24 hours and even more, especially if you’re doing business with a hosting reseller. Even if the problem can be easily resolved, your site may not function properly or it may not be reachable at all for a longer time period, so you may lose potential customers because it is pretty unlikely that anybody will enthusiastically revisit an out-of-order website. That being said, you ought to make sure not only that you can touch base with your web hosting provider, but also that they can reply and help you in a timely manner. If an app update doesn’t proceed smoothly or if you delete something mistakenly, for instance, the website must be fixed swiftly so as to prevent lengthened unreachability.
One-Hour Response Guarantee in Website Hosting
Our website hosting packages feature a one-hour response guarantee, which suggests that regardless of what question or problem you may have, we’ll always be there to lend a helping hand. As a matter of fact, it seldom takes more than half an hour to get a problem solved or a question answered, and this is valid for both sales and technical matters. Our tech support team representatives will be at your disposal 24-7, even on weekends and public holidays, which goes to say that you’ll always get prompt support. We know precisely how precious time can be, so by the time we respond to your email or ticket, we will have probed into the issue and, if we haven’t found a solution, we will provide you with more info on what you need to do on your end, if the situation demands this. With our support services, you can be sure that there will be somebody to lend you a helping hand straight away, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our support staff members will be at your disposal all the time and they will reply to any trouble ticket that you post through our hosting Control Panel within only 1 hour. The response time is guaranteed irrespective of whether you have a generic query about your semi-dedicated server or you run into a problem and you will not have to wait even that long for most issues. Regardless of what the nature of the issue is or what time of day or night it is, we’ll be there to assist you, as we are available 24/7 to deal with any general, billing or technical issue. In case you get in touch with us about anything that’s within our power, we will solve it before we respond to you, so you won’t have to wait around for hours or even days while the problem continues. In case there’s something that you have to do on your end, we will supply you with the necessary details – what workable solutions to try, what steps to take, etc.