Though this is not the keyaspect for you to distinguish a dependable website hosting supplier from a bad one and a reseller from an actual supplier, the option to call and talk to a live person is an indicator that you are not using the services of a one-person company and that you'll be able to reach somebody when you need assistance. The telephone support for website hosting services may vary from common to dedicated, thus the problems which can be resolved through a phone call differ based on the service provider. Generally, these matters are more basic and feature billing or first level technical issues as more complex problems usually require a support ticket where both you and the sysadmins can track what's going on with a specific situation. However, being able to phone call your service provider can save you considerable time and efforts for the countless tiny problems that will eventually appear at the time you manage your website hosting account.
Phone Support in Website Hosting
We believe that being able to communicate with a live agent is very important, so we have 3 support lines globally (Australia, USA and UK) and you'll be able to reach us on the phone for fourteen hours a day. In case you consider buying one of our website hosting packages, for example, you can phone us and learn more about our solutions prior to ordering to make sure that we do cover all system requirements for your web sites. After your order, you will be able to contact us about any kind of sales or billing troubles you may have, or receive any type of general or basic tech info that you need. We have tried to find the optimal balance between phone and ticket support, so for entirely technical issues you have to use the ticketing system, which will help you monitor the communication together with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be sure that there is always somebody to assist you if you have any questions about the semi-dedicated server plans that we provide. Whether you want to find out more about our plans, you have some billing issue or some general problem, you can give us a call. Despite the fact that some more complicated issues could need a support ticket to give some time to our tech support team to investigate, we will assist you with numerous technical questions on the phone as well, saving you time and efforts. Since we have data centers on three continents - in the United States, Great Britain and Australia, we have local telephone lines in all of these countries as well. In case you're in a different country, we also have an international number where you're able to reach us.