Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Time Guarantee

  • We offer a 1–hour response time guarantee for each trouble ticket or email that you send to our technical support staff. We’ll quickly answer all common inquiries and forward the matter to our admins in case additional assistance is needed. If you order our Admin Services package, we will perform any of the included server management tasks at a time that has been agreed upon preliminary.

  • Top quality support service

  • A First–Class Help Desk Support Service

  • We’ll be at your disposal 24–7–365 to answer any queries that you may have pertaining to our Hosting Control Panel or any of the apps that we have pre–installed for your convenience on the server. If you also need support with server management procedures, you can have a glance at our Admin Services package, which includes backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Each Linux dedicated servers hosting package is fitted out with our free–of–charge Hosting Control Panel, which offers a detailed knowledge base and a selection of educational video tutorials. Whenever you need assistance working with the Hosting Control Panel, just push the Videos or Help buttons situated in the top right corner.