Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • In the Hosting Control Panel you can find an exhaustive Help section offering multiple help articles and frequently asked questions. They are answered by our support team of trained technicians. Simply type in your question and our smart software will return the most appropriate answer.

  • Top quality support service

  • Instructional Videos

  • We have compiled a collection of instructional video tutorials that detailedly illustrate how to solve a typical issue related to your website hosting packages account. You can find the training videos in the Help Center.

  • Intuitive help center

  • A One–Hour Support Ticket Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24/7/365 customer support service and a 1–hour ticket response guarantee. Our qualified customer service technicians will be online 24/7/365 to reply to your enquiries and to resolve any problem that you might run into. Just submit a technical support ticket from the Help section and we’ll respond back to you momentarily.