Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Solution Guarantee

  • Our technical assistance Department is working day–and–night to attend to every one of your assistance demands. Every single ticket you submit to us is going to be answered within maximum one hour. If your situation requires help from an admin, we’ll forward the ticket to the person on shift and will let you know that the case is under control.

  • Top quality support service

  • Professional Tech Support Service

  • We deliver 24x7 tech help and support through a lightning fast ticket application integrated into your Control Panel. You may contact us whenever you want about any of the software packages that come pre–installed on your virtual server, such as the chosen Operating System, the server administration panel and our custom created Hosting Control Panel.

  • Intuitive help center

  • An Educational Help Section

  • An extensive and regularly updated knowledge base is incorporated into our in–house built Hosting Control Panel. It offers you quick tips about how to conduct all of the key site maintenance jobs. The Help area gives you in–depth how–to content articles and step–by–step video lessons. You can gain access to the Help section by clicking the Help or Video buttons in the right part of each Control Panel section.